Refund Policy

1. General Policy

Credits purchased through HelixPoint are prepaid digital tokens intended for immediate use within the platform ecosystem. Due to the digital nature of these credits, all sales are generally final once credits are successfully applied to your account.

2. Eligibility for Refunds

Refunds may be considered in the following circumstances:

Technical Errors

• Payment was processed but credits were not delivered to your account
• You were charged multiple times for a single purchase due to a system error
• Incorrect credit amount was delivered due to a technical malfunction

Unauthorized Transactions

• Fraudulent charges made without your authorization
• Account compromised resulting in unauthorized purchases

Platform Owner Discretion

Individual platform owners may have their own refund policies that are more permissive than this general policy. Check with the specific platform for their refund terms.

3. Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

• Credits have been partially or fully redeemed for features or content
• Change of mind after successful credit delivery
• Dissatisfaction with the platform's features or services (address with platform owner)
• Account suspension or termination due to Terms of Service violations
• Expired credits (subject to platform's expiration policy)
• Credits purchased using promotional offers or discounts

4. Refund Request Process

To request a refund, follow these steps:

1. Contact the platform owner first if the issue relates to platform-specific services
2. If unresolved, email us at refunds@helixpoint.co within 7 days of the transaction
3. Include the following information:
   • Transaction ID or receipt
   • Account email address
   • Platform name
   • Detailed description of the issue
   • Amount of credits purchased
   • Date and time of purchase
4. Allow 5-7 business days for review and response

5. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days
• Credits will be deducted from your account balance
• If credits were already spent, refund may be denied or adjusted accordingly
• You will receive email confirmation once the refund is processed

6. Partial Refunds

In some cases, partial refunds may be issued:

• If only a portion of purchased credits were not delivered
• When credits have been partially redeemed but a technical error occurred
• At the discretion of HelixPoint or the platform owner

7. Platform Closure or Service Discontinuation

If a platform using HelixPoint discontinues service:

• Refund policies are determined by the individual platform owner
• HelixPoint is not responsible for refunds related to platform closure
• We recommend purchasing only the credits you plan to use in the near term
• Check the platform's terms regarding service discontinuation

8. Unauthorized Transactions and Error Resolution

If you believe that credits were purchased or used without your authorization, or if you identify any errors in your transaction history:

• Contact the platform operator immediately to report the issue
• Provide details including transaction date, amount, and description of the error
• The platform will investigate and respond within a reasonable timeframe
• HelixPoint supports platforms with transaction logs to help resolve disputes
• We do not hold or reverse funds ourselves; resolution is handled by the platform and payment processor

9. Chargebacks and Disputes

If you initiate a chargeback with your bank or credit card company:

• Please contact us first to resolve the issue directly
• Chargebacks may result in immediate account suspension
• We will provide documentation to your payment provider during dispute resolution
• Fraudulent chargebacks may result in permanent account termination

10. Important Reminders

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the modified policy.

12. Contact Information

For questions about this Refund Policy or to submit a refund request: