Privacy Policy

1. Introduction

HelixPoint ("we," "our," or "us") provides subscription-based software platforms delivered digitally. This Privacy Policy explains how we collect, use, and protect information when you access or use our services.

2. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. The specific information we collect depends on how you interact with our platform.

Account Information

• Name, email address, and contact information
• Username and password (stored securely)
• Account preferences and settings
• Profile information you choose to provide

Subscription and Usage Information

• Subscription details and billing history
• Usage metrics and feature access patterns
• Transaction timestamps and identifiers
• Payment method information (processed by third-party payment processors)

Technical Information

• Device information (IP address, browser type, operating system)
• Log files and usage analytics
• Cookies and similar tracking technologies
• Platform features accessed and time spent

Business Information

• Company name, address, and contact information
• Business registration details
• Tax identification information

Communication Information

• Email correspondence and support tickets
• Customer feedback and survey responses
• Marketing preferences and opt-out requests

3. How We Use Information

We use the information we collect to provide, maintain, and improve our services, communicate with you, and comply with legal obligations. Specific uses include:

• Processing subscriptions and managing account access
• Providing access to platform features and services
• Tracking usage and subscription billing
• Sending transaction receipts and account notifications
• Customer support and responding to inquiries
• Analyzing usage patterns to improve our services
• Detecting and preventing fraud or abuse
• Complying with legal and regulatory requirements
• Sending marketing communications (with consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

• Third-party payment processors for transaction processing
• Cloud hosting providers for data storage and processing
• Analytics providers for usage analysis
• Customer support tools for service delivery

Internal Sharing

• We may share information internally across HelixPoint-operated platforms as necessary to provide and improve our services
• This includes account information and usage data to deliver consistent service experiences

Platform Owners

We share necessary information with the platforms you purchase credits from, including transaction history and credit balances.

Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of HelixPoint, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure HTTPS connections for all communications
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• SOC 2 Type II compliant infrastructure
• PCI-DSS compliance for payment processing

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Improve our services through analytics

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, contact us at privacy@helixpoint.co

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our services
• Provide personalized experiences
• Prevent fraud and enhance security

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: