Privacy Policy
Last updated: October 29, 2025
1. Introduction
HelixPoint ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital credit management platform.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and email address
- Account credentials
- Business information (for platform owners)
- Communication preferences
Transaction Information
- Credit purchase history and amounts
- Credit redemption records
- Account balance information
- Transaction timestamps and details
Payment Information
Payment information is processed securely through Stripe. We do not store your full credit card details on our servers. We may retain:
- Last four digits of payment methods
- Payment method type (Visa, Mastercard, etc.)
- Payment status and transaction IDs
- Billing address information
Technical Information
- IP address and browser type
- Device information
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process credit purchases and track balances
- Provide customer support and respond to inquiries
- Send transaction confirmations and account updates
- Detect and prevent fraud or unauthorized activity
- Improve our services and develop new features
- Comply with legal obligations and enforce our terms
- Send promotional communications (with your consent)
4. Information Sharing and Disclosure
We may share your information with:
Service Providers
We work with third-party service providers who perform services on our behalf:
- Stripe for payment processing
- Cloud hosting providers for data storage
- Analytics providers to improve our services
- Email service providers for communications
Platform Owners
We share necessary information with the platforms you purchase credits from, including transaction history and credit balances.
Legal Requirements
We may disclose information if required by law, legal process, or to protect the rights, property, or safety of HelixPoint, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for sensitive data
- Secure HTTPS connections for all communications
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- SOC 2 Type II compliant infrastructure
- PCI-DSS compliance for payment processing
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
- Improve our services through analytics
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
- Object: Object to certain processing of your information
To exercise these rights, contact us at privacy@helixpoint.co
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze usage patterns and improve our services
- Provide personalized experiences
- Prevent fraud and enhance security
You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: